Counterfeits cause confusion and damage down the line
Did you know that using counterfeit products for your printer has many downsides including affecting your printing quality, resulting in lower page yields and increasing your servicing costs?
When counterfeiters sell products that look the same as EOP21 toners, it causes confusion to the buyer and also destroys the brand’s reputation. In the long run, customers who fall prey to counterfeit products will also have to spend more money to fix their copiers and printers as counterfeits can destroy your printer.
Recently, it has come to our attention that there are fake EOP21 products being sold in Egypt. Do not fall prey to buying counterfeit EOP21 products. The image below shows the counterfeit product that was sold in Egypt.
We have been the legal owner and producer of genuine EOP21 toner and developer products since 1985.
The 3 Losses- EOP21, Customers and Consumers
We encourage you to take note of our 5P’s to fight against counterfeits and to protect your business and yourself.
Person: Purchasing your EOP21 products from one of our authorized distributors, and dealers are highly encouraged. This is the one best thing you can do to be sure you are buying genuine products. Get information for authorized distributors/ dealers in Egypt by contacting us here.
Price: If your purchase price of the product is somehow lower than the market price or looks like a deal that is too good to be true, the product may not be the original EOP21 product. We advise you to be very careful with these situations. You can always check the price of your printer toner and the latest offers on our new e-store page here.
Place: Be cautious if the manner or place of the offer is different from the normal process of business or consumer transactions or in a country/city without EOP21 appointed distributor(s).
Packaging: Be observant of any deviation in color, material quality, or spelling errors in the packaging. Some counterfeiters print the OEM logo on their packaging. EOP21 NEVER prints any OEM logo on all our packaging.
Performance: If you notice any significant variation in the performance of the product from previous experience or obvious defects in quality such as odor or leakage, the product may not be genuine.
What you can do
If you have doubts about whether or not your products are authentic, EOP21 is here to help you.
You may either:
- E-mail us of the suspicious product to [email protected]. Please remember to attach any images, or supporting documents (if any).
- Physically submit the product for authentication along with your contact information to:
EOP21 PTE LTD
7030 Ang Mo Kio Avenue 5
Note: The submitted product cannot be returned.